Terms of service

OVERVIEW

Welcome to Paw Terminal, operated by Julyline Inc. (“we”, “us”, “our”).

We provide this website and related services to offer you a seamless and enjoyable shopping experience for you and your pet. By accessing or purchasing from our store, you agree to these Terms of Service (“Terms”) and our policies referenced herein.

Please read these Terms carefully. If you do not agree, you should not use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or have permission from a parent or guardian.

You agree to provide accurate and complete information when making a purchase and to keep your account secure. You are responsible for all activity under your account.

SECTION 2 – PRODUCTS

We strive to present our products as accurately as possible. However, slight variations in color, size, or appearance may occur due to screen settings or manufacturing differences.

We continuously improve our products and reserve the right to update or discontinue items at any time.

⚠️ Pet Safety Notice:
Our products are designed for general pet use. Pets should always be supervised while using any product. Paw Terminal is not liable for injuries or damages resulting from misuse or unsupervised use.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Orders may be canceled or modified before processing, but once fulfilled, changes may not be possible.

All purchases are subject to our Refund Policy:
👉 https://pawterminal.com/policies/refund-policy

SECTION 4 – PRICING & PAYMENTS

All prices are listed in USD unless stated otherwise and may change without notice.

You agree to provide valid payment information and authorize us to charge the full amount, including shipping and applicable taxes.

We reserve the right to cancel orders suspected of fraud or unauthorized activity.

SECTION 5 – SHIPPING & DELIVERY

Delivery times are estimates and not guaranteed. Delays may occur due to carriers, customs, or unforeseen circumstances.

Once your order is handed to the carrier, responsibility transfers to you.

👉 However, if your order is lost or arrives damaged, please contact us — we will work with you to resolve the issue quickly.

SECTION 6 – RETURNS & REFUNDS

We offer a customer-friendly return policy. For full details, please review:
👉 https://pawterminal.com/policies/refund-policy

SECTION 7 – INTELLECTUAL PROPERTY

All content on our website — including images, branding, text, and design — is owned by Paw Terminal or its licensors and is protected by law.

You may not use, reproduce, or distribute any content without our written permission.

SECTION 8 – THIRD-PARTY SERVICES

Our store may include tools or links from third parties. We are not responsible for their content, policies, or actions. Use them at your own discretion.

SECTION 9 – SHOPIFY PLATFORM

Our store is powered by Shopify.
All purchases are made directly with Paw Terminal. Shopify is not responsible for transactions, products, or any related issues.

SECTION 10 – PRIVACY

Your personal information is handled according to our Privacy Policy:
👉 https://pawterminal.com/policies/privacy-policy

By using our Services, you agree to the collection and use of your data as described.

SECTION 11 – FEEDBACK

If you provide reviews, suggestions, or feedback, you grant us the right to use them for marketing and improvement purposes without compensation.

SECTION 12 – ERRORS & ACCURACY

We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order is placed.

SECTION 13 – PROHIBITED USE

You agree not to misuse our Services, including fraud, hacking, scraping, or violating any laws.

We may suspend or terminate access for violations.

SECTION 14 – TERMINATION

We may suspend or terminate your access at any time if these Terms are violated.

SECTION 15 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” without warranties of any kind, except where required by law.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Paw Terminal and its affiliates are not liable for any indirect, incidental, or consequential damages arising from use of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Paw Terminal and Julyline Inc. from any claims arising from your misuse of the Services or violation of these Terms.