Shipping policy

All orders are processed within 1–3 business days.

Once your order is processed, you will receive a confirmation email with your tracking information.

🚚 Shipping Times

We offer worldwide shipping. Estimated delivery times:

👉 Please note: Delivery times are estimates and may vary depending on your location and external factors.

Shipping costs are calculated at checkout.

We may offer free shipping promotions from time to time — these will be clearly displayed on the website.

International orders may be subject to customs fees, duties, or taxes.

These charges are the responsibility of the customer and are not controlled by Paw Terminal.

While we aim to deliver your order on time, delays may occur due to:

We appreciate your patience and understanding.

If your order arrives damaged, is lost, or has not arrived within a reasonable time:

👉 Please contact us at support@pawterminal.com

We will work with you to resolve the issue as quickly as possible.

Please make sure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Orders can only be modified or canceled within 12 hours of placing them.

After that, your order may already be processed and cannot be changed.

In some cases, your order may arrive in separate shipments depending on product availability and warehouse location.